WalkUpFire Support

WalkUpFire helps the person running the PA at a baseball or softball game manage walk-up songs, AI announcements, and inning break music. It’s built for iPhone and iPad.

Getting help

Email [email protected] with your question, bug report, or feature request. You’ll typically hear back within two business days — we read every message personally.

It helps if you include:

• Your iOS version (Settings → General → About)
• Your device (iPhone or iPad model)
• What you were trying to do
• What happened instead

If something went wrong on game day, the approximate time it happened is useful too.

Common questions

My Apple Music tracks aren’t playing at the field. The most common cause is that the track isn’t downloaded for offline play, or your Apple Music authorization reset after an app reinstall. Before you leave the house, open the lineup and tap Run Offline Check. Any track that’s streaming-only will be flagged with an “Open Apple Music” prompt so you can download it. If auth reset, the Play button will show a warning badge — tap it and the app will walk you back through Apple Music sign-in.

How do I import a CSV roster from GameChanger? Export your roster from GameChanger as a CSV. In WalkUpFire, tap Add New Team, then Import from GameChanger (CSV), and pick the file from Files or iCloud Drive. First name, last name, and jersey number come in automatically. You can reorder the batting order afterward with drag and drop.

The kill switch isn’t stopping audio. The kill switch halts everything the app is playing — built-in beats, local files, Apple Music, announcements, and the soundboard — within about 100 milliseconds. If audio keeps playing after you tap it, the source is almost always outside the app: a Bluetooth speaker with its own buffer, or music playing from another app (Spotify, the system Music app, etc.). Check Control Center for a second audio source. If you can reproduce a case where audio from inside WalkUpFire keeps playing, email us with the steps.

I lost my imported MP3s after reinstalling the app. This is expected, and we wish it weren’t. Imported local files live in the app’s sandbox, which iOS wipes on reinstall, and they do not sync through iCloud. Your teams, rosters, song metadata, and Apple Music selections all come back through CloudKit sync, but local files need to be re-imported. If a player’s song was a local file, the Play button will show a “file missing” badge so you know which ones to re-add.

Bug reports and feature requests

Same email: [email protected]. WalkUpFire is actively maintained and feedback from the people actually running games shapes what gets built next.